Over the last three months I’ve posted several extracts from my book Eight Measures for Professional Services Management. Here’s a compilation of them all:
Four Important Design Principles
What to Measure if What You’re Selling is Time
Overhead Variance and Debtor Days
Motivating Professional Staff – Team Members
Motivating Professional Staff – Team Leaders and Project Managers
Motivating Professional Staff – Business Unit and Company Managers
Interdepartmental or Intercompany Charging – Theory
Interdepartmental or Intercompany Charging – Practice
Download the whole thing from here:
Eight Measures for Successful Professional Services Management
Adam Bager 
Unspoken Assumptions – Do we have the same understanding as our customers as to what consulting means? – Adam Bager